Hi
I have a vodafone cable Max contract, 1000Mbit/s
But since a couple of days the speed became very bad.
I hardly get 30Mbit/s using wifi and trying with a cable I get up to 80Mbit/s
This makes working from home very very hard.
I made the speedtest on the vodafone site, and the outcome is that the issue is between the router and my computer. Attached picture.
How to proceed next? I do not speak german so I cannot call the call center.
In another thread on the forum I saw the follwing questions were asked. So here you go:
- Which contract do you have? Vodafone CableMax 1000
- Which modem/router do you use? No idea...the latest one I guess.
- Do you use a rental device from us or do you have your own device? Rental
- How is your device connected to the modem? Wifi. But for the sake of testing I tried with a cable.
- Please do speedtests via LAN. DONE. a bit better...but still bad
- Which browser do you normally use? Not relevant.
- Which operating system do you have on your computer? Not relevant.
- Beginning and period of the disturbance? Always has been unstable...but it became worse a couple of days ago
- Upload a screenshot of the signal values. DONE
- What measures were taken by the customer Service? None, as said in my message I don't speak German so I can't call them.
- In which federal state do you live? Bavaria
