Sending back the router to Nürnberg without abmeldung?

[akeenan123]

Hello!

I want to be very clear when I send the router back so I don't end up with any bill by accident. 

I am finishing my contract early as I am moving back home to a different country. From what I am aware, I need to send back the router WITH proof of me leaving the country. 

Unfortunately, in Berlin, they can only post the Abmeldebestätigung to my home address in the other country which they will only issue a week before my leaving date.... therefore, I won't have my Abmeldebestätigung when I send my router back.

Does anyone have a solution to this? Can I just email/upload my Abmeldebestätigung and do it all online rather than posting? Would Vodafone charge me for my Abmeldebestätigung not arriving with my router?

Is there anything else other than the router and Abmeldebestätigung that needs to be sent to terminate my contract early? 

Also, I have the box in which my router came in - I suppose I put the router in that box and then put that box in a bigger package? Will this suffice? 

Sorry for all the questions, I just want to make sure I get this 100% correct! Thank you in advance 🙂 

[Nesquik]

Hey @akeenan123 

I would highly recommend to first cancel your contract. Please don't expect an exception which has to be granted if you need to cancel your contract which is not usual by the contract terms and conditions.

I would actually recommend to clarify this first and take it from there.

[akeenan123]

Oh yes my contract is already canceled! 

My issue is that I need to send my proof of address in another country to end it earlier but I won't receive this proof od address until I leave Germany - so how will I send this? I wanted to know if I can send the router back without this proof. 

Thanks again!

[Lars]

Hi,

please send the router to the return address in Nürnberg. Please send us the Abmeldebestätigung via the contact form. There you simply enter in the field "Nachweis senden" --> Kabel --> "Sonstige Dokumente hochladen".

Best regards

Lars

[akeenan123]

Hi Lars,

Thank you for your reply! I tried to do it now but unfortunately the link didn't bring me anywhere (see the first picture below) and when I logged in, I can't see where I can  "Sonstige Dokumente hochladen" - all I could find are what in the last 2 photos.

Is there anywhere where I can log into my Vodafone account and upload the documents? Or can I email it to someone once I receive my Abmeldebestätigung ?

Thank you!

[Lars]

Hi,

please go first to the purple point "Hier geht´s lang". Then you can enter the above listed points. Please try this out.

Best regards

Lars