No support for english user

[Shadab]

I got router, but not able to install it. Customer care dont understand English. I don't know German.

I cant use the router. I cant cancel the contract. No one responds to emails.

What should I do? 

[reneromann]

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@Shadab  schrieb:

Then what are you doing? Shouldn't you ask cableway why they are taking so much time to fix the issue? 

So far, you guys don't even know what the issue is.

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Question: If CableWay calls you and tells you that they need to check things - why are you then asking HERE how long it'll take and DONT ask within the call? I mean if you get called by CableWay, THEY should answer you your question how long it'll take for them to find and fix the issue!

Even Vodafone can only rely on what CableWay is telling them - so instead of asking Vodafone to ask CableWay what the plan is, the fastest way would've been to ask CableWay directly.

[Shadab]

 @reneromann i requested you to stop your intelligent responses. Kindly let moderators respond. I am asking VF because my contract is with them, not cableway. 

I am waiting for Cableway to call, but no call from them since their last call. I call their number, but no help from there as well.

Request the moderators to kindly take up my issue with cableway.

[ERFD]

Hello, Shadab,

the order is still open and the company has not made any further attempts to contact you. Before 07.01.2020 this will not happen. The company has been informed. You cannot accelerate this process!

Best Regards Fred

[Shadab]

Thanks @ERFD . this is all I have been asking for long and you clarified it now. Can you please let me know how can I contact them on 7th or do I wait for their call?

[ERFD]

Hello, Shadab,

the company will contact you by phone from 07.01. onwards and not on 07.01. Please be patient. You are not the only customer in this area who needs support.

Best regards Fred

[Shadab]

How come you charge me every month in a timely manner? How come you dont delay or have randomness when activating the contract? When you get your money from me in a timely manner, then why cant I expect proper service or at least a decent response from you. You guys have big problem and give random answers when I ask for services. Please give me proper date by which you either resolve this issue or cancel this contract.

How long I have to wait after 07.01?

[ERFD]

Hello, Shadab,

if you report to us every day, nothing will happen. It won't make things go any faster. Too much paid bills will be returned to you. Just be patient. As soon as a technician is free, he will be assigned to you.

Best regards Fred

[Shadab]

I got a mail from cableway and they say the same thing - to be patient.

Would you be kind enough to check with them and free me one way or the other?

[Shadab]

No response from VF or Cableway. Please advise.

[ERFD]

Hello, Shadab,

I have now sent another e-mail to the Cableway company. Please give me a feedback if there is any movement until tomorrow evening.

Best regards Fred