At first: This is a Customers-helping-Customers forum and NOT an official contact way to reach Vodafone. There ARE some mods here in this forum that work for Vodafone and are in so far able to make appointments for you, BUT that may take time.
@Shadab schrieb:
So, you mean that because you communicate in German, you are not able to understand that my router is not working.
- When you send me a device, is it not your responsibility to call and check with me if i the device i got is working or not?
No. It is your responsibility to call the support in case anything is not working (as stated in your documents).
As I already said - usually this is a plug&play process and no technician is needed. And the other thing is: Unwanted calls - even only to check if the line is working - are not allowed by law. And as the support staff would not know when someone's at home, you can't know if an unanswered call means noone is at home or no telephone is connected or if there are other serious issues with the line.
@Shadab schrieb:
- Why are you so eager to start the contract without even knowing if your services are available or not?
The contract starts automatically by the date the router is (successfully) connected to the network -OR- after a predetermined period (as far as I remember 14 days from the day the router is sent to the customer). This is also mentioned in your contract documents.
@Shadab schrieb:
- If i dont get your services, how can i cancel the contract?
You have to distinguish between "services aren't available at all", e.g. missing signal in your house / missing line in your house and your landlord doesn't allow to install one -AND- "services are available at all but a technician is needed to set it up".
If the first thing (services not available at all) happens, then the contract will be void and all payments will be reimbursed. If the second thing happens (services avail, but technician is needed to set up), your contract will run as agreed upon but you will have to wait until the technician comes and sets the line up. There is no way to prematurely cancel the contract in that case.
@Shadab schrieb:
- Will you repay me for the time I am not able to use your services?
As already said - this depends on the circumstances.
@Shadab schrieb:
- If I am not able to contact you for months because of language issue, you will continue to charge me. What sort of company are you running that you dont have a way to know if a subscriber is dead or alive?
As already said: Sole contractual language is German - if you are not able to speak or write German, it's your sole obligation to get someone [on your expenses] to translate for you.
And the other thing: No company has to take care if subscribers are dead or alive - companies have the obligation to provide their services as contractually agreed - and as long as the subscriber is paying for the service as contractually agreed, nothing will happen. If a subscriber dies, his/her heirs have to take responsibility to let all contractual partners knowing that the contract owner died and request to cancel them therefor.
@Shadab schrieb:
- How long is your turn around time for such a setup that you give me a vague date of some help in new year? I am asking for proper professional help, not charity.
This depends on the schedule of the technicians and the timing of the Moderators.
Please take into account that we only have barely 3 working days from now on left in this year (27th, 30th, 31st) that the technicians may work -and- that due to the fact that most people are in holidays, (usually) only a limited number of technicians is available.
I doubt that it'll be possible to get a setup appointment for this Friday - and it's unlikely to get one for Monday or Tuesday (I am not even convinced that there will be appointments done on 31st). So it might be that you'll have to wait until 2nd/3rd January or even 2nd week of January (6th..10th), depending on when a Mod is available and will make that appointment for you (and of course on when a technician has a free slot in his schedule)...
