New router connection but internet LED is red and flashing

[Anushka]

Hi, 

I tried contacting customer care but I don't speak German well. I got a new connection and cable wifi router. Set it up as per installation guide, but the internet LED is flashing and red. And there is no internet available. How do I rectify this? 

[Claudia]

Hello Anushka,

do you have a contract with Vodafone Kabel Deutschland or do you live in a former Unitymedia area? If the first, please send me a PM with the following details:

- customer number

- full address

- MAC address of the router

- birth date of the contract owner

Answer here again after you sent the PM.

Kind regards,

Claudia