Internet speed at 10% of my speed

[loliveira]

Hi Vodafone support team.

Want to check how can we fix this issue. My internet speed is only at 10% of what was purchased, and after done tests throughout the day, for a week, it seems it is not improving.

thanks in advance!

[Michi]

Hi @loliveira ,

I'm sorry that you have restrictions on your connection.

If the bandwidth is regularly below the agreed range, you can report a fault here:  http://www.vod.af/Netz-Experten    

After the network expert check, you can arrange a callback there.

The colleagues need 3 meaningful speed checks from you.

Please carry out these checks at  http://www.speedcheck.vodafone.de    

Connect your computer via LAN cable during the measurements and do not run any downloads, streams or IPTV. Please do not use any (powerline) adapters or extensions. Please carry out the measurements on different days at different times of the day.

Best regards,

Michi