Dear Robert,
First, thank you very much for your answer !! It helps at least. 😉
I think the problem is more a communication problem with Vodafone and its interface with customers. That technical problem is in fact not new. I see their effort but the latter ends at some point where the situation then becomes kafkain with a Chatbot *.
It is very difficult to accept that there is nothing I can do in front of that huge and deaf systemic machinery. The only action I see is to leave which is a shame because I bet the others are the same.
In 3 words, my problem is:
--- No internet since days now. I just cancelled an online meeting for example. I am currently paying extra Gb on my phone to at least get a bit of it.
--- A technician came the other day. I do not know what he did and I have no idea what is hapenning next for this urgent matter. I either understand nothing on the phone or simply do not get the answer of what is hapenning.
--- I had a "ticket" that has been flagged as "solved/closed" by the answer machine not understanding my german (yes, you can laught ! hahaha).
My question:
--- What happens next ? How long should I wait for that nightmare to end.
Anyway, thank you again !
* Those set pictures of smiling people and taste-less music on the phone make it even worst (hahahaha - joke).
