Extremely slow internet since Nov 2020

[Renmo]

Hi, 

I'm a vodafone customer and to be honest I wish I wasn't.

I'm very unhappy with the internet speed - wifi connected devices are all slow, hell, I disconnect my wife in order to open a url or load data in my app.

my PC is connected over cable - it is sometimes slow and when I try to do speedtest from vodafone's portal https://speedtest.vodafone.de/#speedtest_start, the upload test doesnt happen, lol - it get stuck at upload test.

sometimes, netflix doesn't even load the pictures.

I checked the router and thought maybe it's firmware thingy, but there is no way to look it up or know if it requires a new firmware update - can I get some help please

router's firmware version:  Firmware version 4.50.21.4  

[Manu]

Hello Renmo,

I'd like to take a closer look at the connection. I need your name, address, date of birth and customer number in a PM.

What values do you achieve in a speed test via Ethernet?

Please let me know again when you have sent the message.

Many greetings, Manu