Cable Modem keeps restarting

[mfiz]

Hallo,

Entshuldigung - mein Deutsch is nicht sehr gut. Auf Englisch:

Hi, apologies on lack of German - I've tried to call the "English speaking hotline" but never got through.

My cable modem keeps restarting (up to several times a day) - speeds achieved are also far below what we pay for during the day. I suspect there's a lot of noise on the cable connection.

The restarts are disrupting the work of two people, especially that we make a lot of calls/meetings online.

I can't really post anything related to the connection since my cable modem is in bridge mode, but I know that it is not my own equipment causing issues here.

Thanks,

mfiz

[mfiz]

I actually found the cable modem status page, didn't know it was still enabled. It definitely rebooted (uptime indicator).

It hasn't rebooted in a few days, but we have ~2-4 Mbps upload speeds during the work day where we expect ~50 (which we get at night and weekends) - I still expect random reboots soon though.

I'm not even sure it's line noise anymore.

Thanks

[Martin59]

Hello mfiz,

please send me once your name, address, date of birth and customer number by PN.  

Afterwards, please contact us again here and we will be happy to take a look at it.

Best regards, Martin

[mfiz]

Hi Martin,

I sent the details reqeusted via PN,

Thanks

[mfiz]

Any help you can offer @Martin59 ? Thank you

[Martin59]

Hello mfiz,

can you please check if the coaxial cable is connected correctly and is not damaged?

At your connection all values are outside the norm.

If the cable is ok, please send me another PN , this time with a current mobile phone number and the info if you can access the house amplifier and if there are signs of Covid-19.

Best regards, Martin

[mfiz]

Checked and sent,

Thank you.

[pRo-Marco]

Hi mfiz,

the technician will call you to arrange an appointment. Please keep us informed.

Kind regards

Marco

[mfiz]

Hi Marco - thank you for updating me.

A call was made today and a technician came out and replaced the cables and cable modem in my house - he said the ping times are way too high (60ms) (and I note that my upload speed is still 2-4 mbps on a 50 mbps subscription)

He said he'd talk to vodafone (I guess he was a contractor) to make changes on your side, however, the ticket is marked as closed - is this something I should follow up on or is it being handled internally?

Thanks,

Ara

[mfiz]

FYI - some data on my connection's quality - note that uploads and pings are terrible during working hours (when I need upload speeds most)

Attached: speedtest upload history over ~2 months (sorted slowest first), new modem signals, old modem signals

Note SLAs for Upload 50 package here: https://www.vodafone.de/media/downloads/pdf/kabel-agb-internet-telefon.pdf

Thank you

Ara