2,4 GHz geht nicht

[Selmat]

Morning,

My Vodafone station doesn't output signal in the 2.4ghz band. 5ghz works fine, but a few devices of mine need the 2.4ghz one.

Can you help me with that?

Is a Vodafone store able to troubleshoot the problem and replace the station right away if the case?

Thanks,

[Claudia]

Hello Selmat,

a Vodafone shop isn't the right place to exchange the modem. Did you try a factory reset already? Did you choose two different SSID for the networks? In which federal state do you live?

Kind regards

Claudia

[Selmat]

Hi Claudia,

Thanks a lot for your reply. Yep, I did try everything out but never able to have the 2.4 ghz working.

I am in Berlin. Please let me know what I can do.

Thanks in advance,

[Claudia]

Hello Selmat,

thank you for the additional information. Please send me a private message with the full address, customer number and the birth date of the contract owner. Reply here again so I can check your account and send another modem, if necessary.

Kind regards,

Claudia

[Selmat]

Hi Claudia,

Thanks for your reply. I reached you out in the PM.

Thanks,

[tö]

Hi, I have the same problem. Were you able to solve it? Would be nice to know, thanks in advance.

[Claudia]

Hello Selmat,

the line looks good so far. You seem to use the same SSID for both WiFis, but the devices that can only use 2.4 GHz should only get this one displayed as the available network. So I made a task for the replacement of the router. The device should arrive in the next few days, please send the current one back to this address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards,

Claudia