easy box internet has red and green always

[youyoulinxier]

Hello,
I want you support emergency, my Router is always shows red and green light in Internet , and Internet can not be linked, wlan on the router shows green , these problem already lasts more than 2 months. Can you help me?

[DanyG]

Hello youyoulinxier,

did you already disconnect your EasyBox from the mains or did a factory reset?

BR,

Dany

[youyoulinxier]

Thanks I already tried and now is still have this problem , The new year is coming , it’s really bothering me.

[DanyG]

Hi youyoulinxier,

can you please send me a private message with your customer number? Then I can have a closer look on that.

Thanks in advance and BR,

Dany

[youyoulinxier]

just sendet