confirmation of cancelation DSL

[CL_Vince]

Hello,

My 100 DSL speed is too slow to use and the hotline is difficult to reach out.(My current average speed is 8.7 Mbps) Therefore I decided to cancel my contract within 14 days cooling-off period.

The first installation was on 20th February 2020 however the technician didn't come.

The second appointment for the installation was on 27th February. I finally got my internet after a few weeks of waiting. 

The assistant wrote to me a cancelation letter at the Vodafone shop. The letter was sent by post on 29th February 2020 to the address: Vodafone GmbH Kundenbetreuung 40875 Ratingen. The post office told me the letter should be delivered on 2nd March 2020.

I'm wondering how long it will take to get a response from Vodafone and what if the letter doesn't reach out.

Please help.

Best,

Chen

*** @CL_Vince, thread moved from Gewinnspiele to DSL. ***

[reneromann]

I think there will be a negative answer.

The 14 days withdrawal period ONLY apply to contracts made though telecommunications means or out-of-the-office (e.g. Internet, Phone, at your home) but NOT for contracts made at a shop!

Second: If you'd have a right to withdraw within the 14 days period, this period DOES NOT start by the date of installation of the line - it starts with the day you are informed about your right to withdraw together with the contract details - usually this is multiple weeks before the line is installed.

As I doubt that you either got a right to withdraw (as said - it's not effective for contracts made in a shop) or that your withdrawal period is not expired yet, you'll have to stick to the contract and cannot withdraw.

The only option right now to get a premature cancellation to work would be to ask for a check of your line and to create logs of the speeds delivered. Only if the line cannot be fixed AND if your logs show that your line is not performing at least at the minimum that was contractually agreed, you'd have a right for a premature cancellation. But this takes much more time - because as I said, you'd have to request for fixing the line within appropriate time lines that are not too short.

[CL_Vince]

Hello Renero man,

Thank you for your response.

I signed the contract through the phone. I was told by the salesperson that I can cancel the contract in 14 days after the installation If I'm not satisfied with the speed etc(I think this explanation makes sense). How do I verify it now? Can I find it on my contract?

I was also being told by sales that she booked the technician for me in one week (this is one of the reasons I decided to sign the contract with her because I want to have the internet for my new place as soon as possible).

However, I have to book an appointment with a technician by myself after receiving the email from Vodafone.  The first available date was after two weeks, not one.

I would like to use the corporate benefits. She told me I can sign the standard contract with her first then contact the customer service to change the contract in order to get the discounted price. So I asked about English speaking hotline. The salesperson told me that Vodafone has it.  Later, I had a big problem reaching out to customer service in English.

At this moment, I suspect that the salesperson passed me the wrong information in order to make me sign the contract.

Let's imagine the situation that I keep using Vodafone because I failed to make the cancellation. Are the anything I can do to make my internet faster? I'm getting less than10% of the speed on the contract since the first day.  Definitely it is unfair for me.
I would like to know what is the best solution to this problem.
Best,

Chen