Frage
Antwort
Lösung
am
25.06.2019
22:24
- zuletzt bearbeitet am
26.06.2019
08:49
von
Seb4sti4n
Hello! Last week i got a call from your service and they offered me tarif red xs with my dsl for 8 euro. So 8 euro tarif and 25 dsl. But problem is when i put my card today it says i need to pay 25 eruos. They also told me i have 2 weeks test and if i want i can take if i dont wont it costs me nothing. But i dont want since its a scam. Phone call was recorded atleast they said phone call is recording. I would love you to check what extacly u offered me and what did u gave me... take me out of this contract!!!
Kunde nummber: XXX
Edit: Remove customer data.
Gelöst! Gehe zu Lösung.
am 26.06.2019 13:03
Hi Marko,
welcome to the Vodafone-Communtiy!
I´m sorry, that you made this experience. If you ordered the contract via telephone, then you can cancel it within 14 days.
You can gladly give me your customer number and customer password via DM and I´ll have a look.
Best regards
Kira
am 26.06.2019 13:03
Hi Marko,
welcome to the Vodafone-Communtiy!
I´m sorry, that you made this experience. If you ordered the contract via telephone, then you can cancel it within 14 days.
You can gladly give me your customer number and customer password via DM and I´ll have a look.
Best regards
Kira
am 26.06.2019 20:28
am 27.06.2019 12:14
Hi Marko,
I just answered your DM and close this thread ![]()
Feel free to open new ones at anytime you like!
BR
Kira