Router address and contract cancellation
Gi8
Daten-Fan
Daten-Fan

Hi Community,

I left Germany by the end of october last year and through vodafone website I sent my abmeldung as a proof requesting the cancellation of my contract. I received an email stating that by law I had to pay until the end of March 2018. A the same time, I asked also for the address where I had to send back the router (Esybox 804) but I've never received an answer. As on the forum i have found different addresses for the same topic, can you please confirm that

 

Vodafone/KabelDeutschland
c/o DHL Paket
Am Tower 222
90475 Nürnberg

 

is the right address? In addition, can you please confirm that my contract has been cancelled as requested?

Thank you

 

 

2 Antworten 2
Gi8
Daten-Fan
Daten-Fan

Hi community,

according to 

https://forum.vodafone.de/t5/Archiv-Internet-Telefon-TV-%C3%BCber/Address-to-return-the-hardware/td-...

the correct address to return the router for adsl contracts seems to be:

 

arvato logistic services 
Warenannahme 2 
Dieselstr. 64 
33442 Herzebrock

 

Can anybody confirm?

 

Jens-K
Moderator:in
Moderator:in

Hi Gi8,

 

the correct address is

 

Arvato Distribution GmbH

Warenannahme 36

Bielefelder Str. 45

33428 Marienfeld

 

Regards,

Jens

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