No Welcome Mail received + Technician appointment already booked

[acinti]

Hey Everyone, 

I am deeply sorry but I do not speak German so I will have to write this in English. Let me explain you my situation.

On Wednesday August 15th my girlfriend and I subscribed to one DLS internet package. My girlfriend actually did it (in case I can share customer number and other relevant info for the tracking).

Situation: we received the router and we have been contacted by a technician for an appointment on Friday. However, we did not receive the welcome mail, so we cannot active our line.

Question 1: when are we going to receive the welcome mail? By post or by actual email (preferred option)?

Question 2: does it make sense to have the technician appointment if we do not have received the welcome mail?

Hope everything is clear!

Thanks,

Andrea & Isabel 

[Norman]

Hey acinity,

please sent me your order or customer number via pm. I'll check it out and will be back to you asap.

By the way: Don't send unrequested pm's to any of our hosts (Moderatoren) spontaneously. If you have created a thread one of my collegues or I will get back to you if no solution is found by the community users. Like now. 😉

Best regards,

Norman

[acinti]

Hey Norman,

I apologize for the inconvenience! I hope I did not cause many problems.

I wrote to you in private.

Thanks in advance, 

Andrea

[Norman]

Hey Andrea,

I got it and will answere in die next few minutes. 🙂

Best regards,

Norman