No Internet (ADSL)

[alignan]

Hi (sorry for my bad German) because I no internet or telephone have at home today (in Berlin, friedrichshain), no technical problem in the region is reported, but I got this error message in my dsl router (Fritz box!)):

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hello (sorry for my bad German), since today I don't have Internet or Phone at home (in Berlin, Friedrichshain), there is no technical problem reported in the area, but I have this error message in my DSL router (FRITZ!Box):

Edit: The Thread was moved from "Internet, Telefon & TV über Kabel" (cable section/antenna outlet) zu "Internet, Telefon & TV über DSL" (DSL section/phone outlet).

[reneromann]

Did the DSL line already work? Seems as if your connection is disabled. If that is a new DSL line, it's normal that it's not activated right now. Usually it takes some time (sometimes up to 6 weeks) in order to set up the line correctly.

Furthermore it seems as if there is a defect in your line. Do you have multiple telephone outlets? If so, that won't work anymore if using DSL services - that 2nd parallel outlet should be removed/disabled by a technician, as it otherwise may interfere with your DSL signal and that might result in lower data rates.

[alignan]

Thanks for the reply! the ADSL line worked previously since a year ago, it just stopped working yesterday

[reneromann]

Have you tried to request new login data by Vodafone?

In case you requested a new MIC, the old one is invalidated immediately.

Next thing: Did you cancel your contract and/or was it a contract for 12 months without auto-renewal? In that case, your contractual term is over and the line has been deactivated. Or are there any unpaid invoices that led to the deactivation?

[alignan]

No luck so far... I can confirm the contract doesn't end until Feb 2020, and there was no new login requirement.  I reported the issue directly to Vodafone, and seems it is a "complex problem":

Bei der vorliegenden Störung handelt es sich leider um ein komplexes Problem. Deshalb haben wir unser Expertenteam mit Ihrer Entstörung beauftragt.
Sobald uns weitere Informationen vorliegen oder die Störung behoben ist, werden wir uns bei Ihnen melden.
HINWEIS: Unsere Kundenbetreuer können Ihnen derzeit leider auch keine weiteren Detailinformationen zu der vorliegenden Störung geben.

No information about the atual cause of the issue was given or a timeline for the fix, unfortunately.

[DanyG · Accepted solution]

Hi alignan,

it seems as if there's already a trouble ticket generated for you and our experts looking for a solution. In this case I can only ask you for a little bit patience. If there are any news, feel free to tell us here.

BR,

Dany

[alignan]

Thanks for your comments and ideas about what to test - at the end the problem was solved by the technical team, but I don't have information of what was the issue, but at least Internet is back.  Cheers!