New internet connection- FRITZBox 7530- Internet timeout

[BVP]

Hi Team,

I'm new to Germany and living in Frankfurt. Recently got a Vodafone DSL 50 contract. Technical person has setup a socket and left. He informed me to take care of modem setup.

Fritzbox 7530 setup started as per insturction given. Provided the Modem Installation Code provided by Vodafone in separate letter. The connection is not establishing and failing with timeout. 

I do not know german to speak to customer support. Could you please help here.

I can share more information if needed.

Regards,

Veera

[Seb4sti4n]

Hello @BVP,

welcome to our community!

Thats sounds very bad. Please send me a private message with your customer number and the customer password. I will take a look at this.

Best Regards

Sebastian

[BVP]

Sent you a private message. Please check