Moving Out of Germany

[vikram]

Hi

Due to the current covid suitition, I have recently lost my job and do not have money to pay my bills so i am moving out of Germany on Aug 5
Please help me with the procedure to deregistartion of the contract and sumit the device.

Since my bank account will be deacitived Please help me how i can pay the dues. 

Thanks 
Vikram 

[Jens-K]

Hi vikram,

I'm sorry that you are in this bad situation.

I will take care of this.

Please send me a private message with your name, customer number, customer password and the date when you leave Germany.

You will receive all info regarding the return of the modem in our e-mail confirmation.

You can pay the last invoice via bank tranfer. I will send details via private message.

Regards,

Jens

[vikram]

@Jens-K 

here is the details

NAME: xxx

customer number: xxx

I am traveling back on Aug 5th.

Let me know if you need further information. 

@vikram Edit: Personal data removed. 

[Su]

Hey vikram,

we´ve got your DM and will answer you soon.

Best regards

Su