Modern Installation Code (MIC) missing

[sghejen]

Hello,

I just moved to a new apartment with a Vodafone EasyBox 804 internet router.

I accidentally reset the router, and when trying to log in again, it asked me to activate/reinstall the router again. Problem is, it asked for the Modern Installation Code (MIC), which I don't have.

I'm not the original owner of the internet or the apartment. But the owner left me all the invoices and the orignal box. He's out of the country. I tried speaking to him, he told me he threw out everything - therefore, doesn't have and can't find any customer number, MIC, regitrsation number, nor he has an active vodafone account.

I couldn't find any English support. Could you please give me the MIC or tell me how to get it, so that I can reinstall my router?

Thanks,
Hans

Edit: @sghejen  Moved to the correct board. Best regards Kurtler

[Michi]

Hi @shhejen ,

unfortunately this is not the usual way. In this case a contract should have been commissioned.

The best thing is to send me a private message with the customer data and the customer password. Then I will take a look at it and give you feedback.

Best regards

Michi