Modem installation code needed

[apiwat36000]

Hi,
I got a problem with Easybox for a week and it says that it needs to be activated again.
But now I lost my MIC code and welcome letter.
I try to contact MeinVodafone and sent them the information and contract (Vodafone Dialog ID: [**********]), but they say I need to be on site with the modem and call them. When I called them, no English menu available and I cannot speak German.
How should I do? Can I get the new MIC code? Or the problem is from vodafone servers?

Edit: please do not post any Vodafone internal information

[Kira]

Hello apiwat36000,

welcome to the Vodafone-Community!

Without doublechecking your line, no valide statement regarding your internet.status is possible.

Please send me your customer data and customer password via PN.

If you like, you can add a mobile-number, so I can forward your MIC within SMS.

Kind regards

Kira

[apiwat36000]

ok, I sent it, please check

[Kira · Accepted solution]

Hi apiwat36000,

checked& answered

BR

Kira

[apiwat36000]

It works now.

Thanks

[Kira]

Hi apiwat36000,

many thx for the feedback.

I´m happy, that you´re online

I close this thread now.

Feel free to open another at anytime you like.

Kind regards

Kira