Invoice issue

[SD1]

Hello There,

Recently I have downgraded my plan to Red Internet & Phone 16 DSL.

But I was charged 37,49 for this month, Usually, I was charged only 19,99 Euro only.

Can you please check and tell me why it was charged more?

Please help me here.

Regards,

SD

[DSS1]

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@SD1  schrieb:

Can you please check and tell me why it was charged more?

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Your 12 month new customer bonus ran out. In the 2nd year the normal price will be charged.

Cheers,

DSS1

[SD1]

Thank you.

Is there anyway to get this offer back?

I have bought this via check24, there I have been told that 19,99 would be charged for the first 2 years,

Maybe I can cancel the current contract and order a new one?

Can you please help me here?

Regards,

SD

[DSS1]

If you got that offer from check24, you should discuss this issue with them. You cannot cancel this contract prematurely.

Cheers,

DSS1

[Norman]

Hi SD1,

have you claimed your exchange guarantee after 12 months?

You pay the regular price after switching to DSL16. The promotion credit was only valid for a certain period of time.

Best regards

Norman

[SD1]

Thank you.

I would like to go for a cancellation at the end of my contract period.

I don't want to pay the higher cost.

Can you please help me with the procedure for cancellation.

Is there any direct contact number that we could dial?

[Seb4sti4n]

Hello @SD1,

too bad to hear this.

You can write me a private message within you customer number, your full name and the address.

Best Regards

Sebastian