Internet not working FC811

[AnaFonseca]

Hello, 

For 5 days I don't have internet working. I used the diagnose option on my easy box 904 xDSL and it gave me 3 errors: FC 811, FC812 and FC 830.

I tried rebooting, disconnected and reconnected the cables and even reset the device. When installing again I go to the MIC phase and the program doesn't go any further. I already bought a new DSL cable, but the box doesn't even recognize it (it recognizes the original one, though).

I tried calling technical support, but I can't get through with the call. Please, I need help. 

Thank you

[Jens-K]

Hi AnaFonseca,

please use the original cables on your modem and turn it on.

Then please send me a private message: Click on my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, your customer number and your mobile phone number.

Regards,

Jens