Ihr Auftrag storniert

[cagrierdemir]

Hello, 

I bought Vodafone DSL at the end of October and got an appointment for "Freischalten" this monday (25.11) and nobody has come and now when i click on the Auftragstatus it says this: 

"Der Techniker war immernoch nicht da? Das tut uns Leid! Manchmal sorgen lange Termine und viel Verkehr für Verspätungen. Geb ihm noch bis 18 Uhr Zeit, er ist bestimmt schon auf dem Weg zu dir." even though today is already 27.11 and when i want to see through "Bearbeitungsstand Ihrer Aufträge" the page by giving my Auftragsnummer, i get this "

Wir haben Ihren Auftrag storniert. Die genauen Informationen dazu erhalten Sie in den nächsten Tagen schriftlich. Per E-Mail, wenn Sie uns Ihre E-Mail-Adresse angegeben haben, oder per Post. Bitte prüfen Sie gegebenenfalls Ihren SPAM-Ordner." No, I don't have any mails in my spam folder. 

What's going on with this? I am getting really pissed because of this mess and when i gave my number to make them call me back which i did many times, i got neither a sms nor a call from Vodafone. 

ps: and no, there's no way that der Techniker was there and rang the bell and noone opened the door or he couldn't find the Klingel, because first i was at home secondly my surname is written on the Klingel, so please don't say that der Techniker was there but couldn't reach you.

[Andre]

Hey cagrierdemir,

if we have cancelled your order, this is most likely since we cannot deliver the bandwith you've booked initialy.
If this is the case, we contact you and make you an alternative - most likely with a lesser bandwith.

As long as you agree, we make a new order - which has a different barcode.
I feel that you see the old contract in mein vodafone.

Please send me a private message with your customerinfos.
I'll have a look into this.

To send me a private message, please click on my name/avatar -> then "Diesem Benutzer eine Nachricht senden".

Best regards,

Andre