HELP with my contact in English please

[Tamika]

I have been trying to get in contact with customer serivce for over 3 weeks now 😞
It is appalling! I have called, email, called, written countlessly.
Please help me.
I recently moved into an apartment and the old tennant transferred her contact to us. We spoke on the phone with vodaphone, the technician came to install our new Modem, but there is No WIfi? We have No interent. And i did not receie any information about out contract, my contact number, nothing

Every time I call the Agents say Keine English and hang up.

Please help we are without interent

[Michi]

Hi Tamika,

welcome to the Vodafone community.

I'm sorry you had so much trouble contacting us.

Please send me a PM with your customer data (contract holder, address, customer number). Then I'll have a look. Just click on my avatar and then click "Sende eine private Nachricht."

Best regards

Michi