DSL connection -provider change

[Nointernet]

Hello,

My German skills are not good. Request you to call back in English please.

I have Vodafone DSL connection and now I received email from Vodafone that they could not provide me service because of provider change.

Please find attachement for the email which I received. Request your help as I dont understand there problem and what I need to do?

Please can you call me & explain what needs to be done? And English please.

Thank you in advance.

Bhushan Chavan

xxx

Edit:  Attachment and other personal information removed. The internet or a public board is not the place to post any such details.

[Andre]

Hey nointernet,

feel free to send me a private message with your customerinfo.
Therefore please click on my name/avatar - Then on the right side "Diesem Benutzer eine private Nachricht senden".

Personal details must not be posted in public.

I will have a look into this. My first guess would be that another provider upgrades your region. In case of VDSL this requires the other providers to fall back / remove their own network equipment , since only one carrier can provide this bandwith in a region.

Best regards,
Andre