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am 27.12.2018 17:37
Hello. I want to complain because I made three appointments to get my technician to install my internet. The first time I called Vodafone to get the technic after 14:00 because I'm at work and the technician came before and obviously I was not home, the second time on 12.12.2018 the technician did not come and did re-programming on 27.12.2018 today, and the technician again did not come. I called Vodafone and they was told there was no programming but I did. For more than a month I have the router and no one come to install it. It is not normal, What can I do??? If it does not come soon, I'll give it to the court, but I'd like to resolve the amicable way. Thank you.
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am 28.12.2018 14:48
Hey Alexandra01,
im sorry that your landline is not working properly.
I guess you are using a dsl contract?
Feel free to send me a private message with your customernumber.
Therefore click on my name/avatar , then on the right side "Diesem Benutzer eine private Nachricht senden".
I'll have a look into this.
Best regards,
Andre
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