DHL package is not delivered

[Mehranjn]

To whom it may concern, 

I have signed a contract with Vodafone for W-Lan internet and after one day I received a notification from DHL that my package is on it's way to my address, now it's 10 days that noting is delivered to me, I called DHL and they tried to find my package but seems it was not successful and they do not know what exactly happened to my package. I tried to call Vodafone support but because I cannot communicate in German, I cannot understand them so now I am hanging here and I am not getting any answer from DHL and also I cannot contact Vodafone, even I went to the customer service in city center but they told me that I need to call customer service, I hope someone here can help me to find a solution.

Thanks 

[Mav1976 · Accepted solution]

Hi @Mehranjn,

Is your issue related with DSL or cable?

[Mehranjn]

Thanks for the reply, I finally received the package with two weeks delay.

[Mav1976]

Thanks for your feedback. Then I lock this thread now.