Not receiving SMS and verification codes on CallYa sim.

[Shreya]

Hi,

I bought my CallYa sim at a supermarket and get it activated from a Vodafone store two days ago. It has been activated and the data and calls are working fine but I am not receiving any SMS and Verification Codes on that number. I did not even receive SMS about card activation.

Please Help.

[Mav1976]

Hi @Shreya,

did you buy the SIM-card in Mediamarkt or Saturn or an normal supermarket?

[Lecy]

Hello @Shreya,

I'm very sorry that not everything is working yet.

Can you please send me a message with your phone number and your request (this is how it works: click on my name and then right on "send a private message ")?

There we find a solution.

Kind regards

Lecy

[Shreya]

Hi @Mav1976 

I bought this sim card from REWE.

[Mav1976]

Hi @Shreya,

Thanks for the information. Did you already send a private message to @Lecy

[Shreya]

Hi @Mav1976 

Yes, I sent a private message to @Lecy  and I got a reply from @NeNa  that they have reactivated my sim card and it should receive SMS and if not I should restart mobile phone. I restarted my mobile phone multiple times and still not receiving any SMS and verification codes.

[Conzi01]

Hi @Shreya,

what do you mean by verification code? And to my understanding: You cannot receive SMS? I can confirm that your SIM card is active.

Regards,

Conzi01

,

[Mav1976]

Hi @Conzi01,

I guess @Shreya meant with verication code a mTAN, isn't it?
Maybe Shreya has the same issues with incoming/outcoming SMS like the other customers recently.
Here helped initiating (erneutes Einlesen) the sim-card again.

[Shreya]

Hello @Conzi01 

By verification code, I mean any OTP (one-time password) or code sent by any application to authenticate or verify the number. 

Yes, I'm not receiving any SMS.

[Conzi01 · Accepted solution]

Hi @Shreya,

since the SIM card is already registered, you do not need to verify with a code. Or is it required at a specific location?

Because of the SMSn: I will re-register your SIM card. Please switch off your cell phone for 10 minutes and restart it afterwards. Thanks

Regards

Conzi01