Help is needed with new callya SIM card

[Nik2020]

I have received and activated the callya SIM card from Vodafone. It is written that it is the talk&SMS. Now I am trying to load a data package on it but I cannot find the Flex 1 GB 5€ tarrif in the list proposed from the app. Do I need to firstly switch to Callya flex or I have to order a new SIM? How do I do such a switch? Thank you 

[Mav1976]

Hi @Nik2020,

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@Nik2020  schrieb:

(...) Now I am trying to load a data package on it but I cannot find the Flex 1 GB 5€ tarrif in the list proposed from the app. Do I need to firstly switch to Callya flex (...) How do I do such a switch?  

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Yes, you're right. You have to switch to CallYa Flex tariff first. The easiest way is phoning the customer support about +49 172 229 0 229 (press 4 for English speaking support). 

Ask the agent to switch your tariff from Talk & SMS to CallYa Flex. When it's done you have to use the CallYa Flex app then.

Note: When you use the CallYa Flex app first time you have to use it with a mobile connection! Then you be able booking your tariff mix (data volume and message unit). 

[Nik2020]

Hello,

Thank you for your snswer! 

Did it and I received already a confirmation SMS that my SIM is changed to Flex.

But still in the apps my account is in the not Flex mode. Does it need a long time to sinchronize? The callya flex app brings some errors.

Thank you

[Mav1976]

You started your phone again? You used the CallYa flex app with mobile connection (not WiFi!) first time?
What errors did you get?

[Nik2020]

Unable to establish connection....

[Mav1976]

Can you check with MeinVodafone app whether your current status is still Talk & SMS?

[Nik2020]

Yes it is. Please find attached the screenshot

[Mav1976]

Ah okay. Then wait one day. When nothing changed repeat the process.

I keep my finger crossed. 🙂