Ersatz-SIM nicht aktiviert (prepaid)

[PierreCurie]

My sim card is not activated although i received it yesterday.  "Mobile network not available" error.

Meine SIM-Karte ist nicht aktiviert, obwohl ich sie gestern erhalten habe.

Thank you

[Mav1976]

Hi @PierreCurie,

That's right. When you get a new SIM-card as replacement this card isn't active yet.

Please call the customer service +49 172 229 0 229. With an agent you can activate the replacement card together. Keep in readiness your mobile phone number, SIM-card number and your customer password. 

[PierreCurie]

Thanks. But...
Can i do it at a vodaphone shop? Remember my Sim Card is not activated.

[Mav1976]

Hi @PierreCurie,

You can call the customer service from any other landline too. I'm not sure you can activiate the sim card at a Vodafone store.

What is with your other (old) sim card?

[PierreCurie]

i forgot my phone at metro.

[HeikeF]

Hi PierreCurie,

Do you still need help or is your card active in the meantime?

Best regards

Heike

[PierreCurie]

Thank you. I am told at the voda shop that my replacement sim card is somehow canceled. Weird.

A newer one is sent. i will test as soon as it arrives. Thanks.

[PierreCurie]

A newer and already activated one has been sent. Thanks.