Can not activate CallYa sim card

[Thriftweed]

I bought a new CallYa SIM from a Rewe store in Dusseldorf for my sister-in-law who is visiting from India (Indian Passport). The instruction booklet said I could activate it online or in any Vodafone store.

I tried to activate it online using multiple Android phones and Windows PC but I keep getting an error "Es sind Fehler aufgetreten!" (attached screenshot).

I went to 2 Vodafone stores and they refused to activate the SIM saying that they only activate SIM cards that are bought at that store.

How can I activate the SIM?

[Mav1976]

Hi @nadya18,

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@nadya18  schrieb:

Someone help me! I bought a Call-Ya Prepaid simcard yesterday at Real Supermarkt and I couldn't activate my simcard. (...)

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Maybe you have to register your SIM-card first at this website. 

https://www.vodafone.de/komfortaufladung/idreg_callya/index_en.do?request_locale=en

After that you have to identify yourself via WebIdent or PostIdent.

An identification in s Vodafone shop is also available. But that is free of charge!  It's only allowed to sell credits (15€, 25€ or (unusually) 50€)

But then you'll find that money as your amount in your SIM-card. 

[KerstinV]

Hello @ nadya18,

40 € is a lot of money! I like to look at it for you. Please send me the affected number by PM (left click on my name and then right on "Send this user a private message").

Best regards, KerstinV

[Thriftweed · Accepted solution]

I just got tagged by someone else who also had an issue. This thread could give the impression that the problem was never resolved. So I thought I should add that the Vodafone folks sorted it out for me within a day or two after I had started this thread. Good customer support at least through this forum!

Thanks!

[Mav1976]

Thanks for your feedback. As you marked your thread as solved I'm going to close this thread now.