Low speed,frequent Internet broken connections although wifi is connected, watsapp calling forbidden

[SaurabhShukla]

Hello, 
I have taken vodafone connection newly. Following seems to be technical problem.
1 - You promised speed of 1 GBPS, but speed is very very low - 40-50 mbps.
2 - Why watsapp calling is forbidden - Watsapp calling is disconnected again again while talking.
3 - Even after full Wifi signal, some times internet doesnt run - Why?? frequency of this type of incidents has increased.
4 - Why VPN of my company is not connecting???

5 - Why have you provided customer care mail id and number? When i mailed you, you say to create new blog in vodafone community? Do you think customer has lot of time?

Please address this issue and give me what you have promised. Saurabh

[SaurabhShukla]

Hi Manu, 

Thanks for good and sensible reply.

I really appreciate the questions and love to answer them. I didnt reply to your post because i thought that connection quality has got improved. But i was wrong.

Note the date and time which you wanted : 4/09 , connections were not there between 7.30 - 8.00 PM. Many times i tried but none of website was able to load. Please dont ask me how did i check --> I checked with wifi, ethernet, mobile, laptop, tried restarting your router - but nothing helped. 

Please check online and if you say everthing was fine from your side - i will be really happy to throw your router outside my window. 

And answers to your comments:

Fluctuations in the speed itself are normal, but should not be so serious.

No, it is not normal for you to receive less than 500 MBit/s, so we try to find out the cause.

I forwarded you the snapshots with ethernet and it shows speed variations from 500 to 180 mbps. Was it reflected in your data? If you are able to monitor the data, then i would like to have a look on it. If customer is able to show the fluctuations with ethernet, then atleast you should take it seriously.

Interruptions of the connection are of course not normal, but as I said, your router has been online for three days.

If you are able to monitor the interruptions, then please recheck it. and comeback to me.

Which LAN port is a device connected to? Which network card does the connected device have? Is it even Gigabit capable?

What do you mean by which LAN Port? Your router has 4 similar ports, i connected to one of them.

Network card is quite capable of gigabyte, but atleast give me good speed in mpbs? Would be very happy if your technician comes here and show me the speed here. If i am getting stable speed of more than half of what you promised, wont complain then.

Would request you to reply. Don't want some scripted replies just to do formality.

BR, Saurabh

[pRo-Marco]

Hi SaurabhShukla,

we send a technician to check the connection at your place. He will call you to arrange an appointment.

Kind regards

Marco

[SaurabhShukla]

Hi, 

Last time your technician came for inspection.

He acknowledged the speed problem and told that they have to change the cabel as its quite old one.

Check the logs in my last ticket. He said he will mention report there.

Please arrange another visit wherin he change the cabel and correct the speed problem.

BR, Saurabh

[Tobias]

Hey,

it was noted in the order that several new cables are to be laid here, but we need the permission of the owner to do so. have you already spoken to him? if so, what did he say?

Regards

Tobias

[SaurabhShukla]

Yes, He is okay until you change cable free of cost. He would like to be there when cable is getting changed. So appointment should be taken with him and me both.

[Wallace]

Hi,

The technician will contact you soon to make an appointment.

Regards

Wallace

[SaurabhShukla]

Hi, I got a call from kabel technician and given the number of landlord to take an appointment with him.

Yesterday, Owner told me that he got a call from vodafone and he denied the request to change the cable.

Stating no reason for his u-turn, he said he is not willing to change the kabel now.

Please instruct accordingly to your technician not to come.

Best Regards,

Saurabh

[ERFD]

Hello SaurabhShukla,

which means we have to cancel the order because your landlord refuses? Or do you want to talk about it again?

Best regards Fred

[SaurabhShukla]

Hi, 

Please cancel the order to replace the cable.

I already tried requesting him but of no use. 

Last option will be to change the house because this speed is not sufficient for me.

Best Regards,

Saurabh

[ERFD]

Hello SaurabhShukla,

there is no current order to lay the cable, because there was no permission from the owner so far.

Merry Christmas to you and your family.

Best regards Fred