Benutzeraktivitäten

Dear Forum,To get access to the Vodafone phone by email, the support person have sent me the 265 "Vodafone InfoDok" to fill.Now after filling, I do not know where to send it, which email? Can someone please help me understand how I can submit this do...
Hallo,How can someone check his mobile balance online?I searched and could not find. Also is there viop call possible by Vadafone?