Hello,
I apologize for my lack of german skills... I've had my SIM card stolen and can't seem to cancel it. As I am still being charged monthly by it I am desperate to cancel it - please could someone help? My number is ***.
Thank you!!!
Edit...
Is there another way I could address customer care? Either a contact number (not automatic voice recording) or an email/online chat? The number you have provided here works in german and due to my limited language skills it is hard for me to use it. ...
Thank you for the reply. Yes it is a 24 month contract - but I thought in the case of theft I would be able to cancel it or at least pause it. Is there any way to pause these automatic payments until I am back in Germanny - beginning of March? Otherw...
