Hotspot Ticket is not working

[vittoria]

Dear all,

today I bought a Hotspot Ticket for one week, but I've never been able to have internet access. I can't load any page except hotspot.vodafone.de, where it is asking me to buy one more ticket. Can I ask for a refund? 

Any idea why it isn't working? I really would like to have internet access. 

My German is not great, so calling support is not working for me. 

Best, 

Vittoria 

[Nancy]

Hello vittoria,

I am sorry that it is not working properly. Please contact the ticket support directly. They can help you.

Best regards

Nancy