router does not work on 2.4 Ghz

[Enrike]

Hi,

I tried to talk with a technician but it was not possible to do it in English. My router (Vodafone Station) is not conecting any Wifi device on 2,4Ghz, only on 5Ghz. I had to buy a Wifi extension to have connection on 2,4Ghz.

Every time i try to contact customer service they only send me to this channel. What can i do?

Thank you.

[Moni_GK]

Hello Enrike,

which router do you have from us? In which state do you live?

Greetings Moni

[Enrike]

Hi.

I live in Berlin, and ghe router is a TG3442DE.

Thanks

[Moni_GK]

Hello Enrike,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

[Enrike]

Hi Moni,

I hope I managed to sent it.

Thanks.

[Moni_GK]

Hello Enrike,

currently both networks have the same SSID. Please assign an own one for each.

Greetings Moni

[Enrike]

Hi Moni

Thanks for the infor.ation. now is different names but rhe same problem. I also try to assigned a less occupied channel, removed the band steering, reset the router, and go on. But the 2.4Ghz is not working. I have only 3 device that they have not the 5Ghz and they cannot connect to the 2.4Ghz as i said since the beginning.

Thank you.

[Moni_GK]

Hello Enrike,

please reset the router completely and then use the data on the router.

Greetings Moni

[Enrike]

Hi Moni.

Thank you for your answer, as i said in the previous post i already tried. I just did it and it doesn't work. So i put again the password and ssd that i was using. But again the 2.4Ghz does not work. Only the 5Ghz. In case, as i said before, i already try to set up one channel that the saturation is lower, removed the brand steering, reset from factory the router, and go on. But still doesn't work.

Thanks. 

[Moni_GK]

Hello Enrike,

then we can gladly exchange the device. Would that be okay for you?

Greetings Moni