cannot connect to internet

[cm2131]

Hello, 

Apologies for typing this message in english, but i do not speak german.

I recently set up a new 24 month contract with Vodafone and recieved the router. But my internet light keeps flashing red and I cannot connect to the internet on any device. I have activated my box so I should be able to connect.

Can any one help me?

Danke.

[reneromann]

You'll most likely need a technician visiting you.

Anyhow, this would require you to call the hotline (I'm German)...

[Claudia]

Hello cm2131,

in which federal state do you live? Did you try to call the hotline already?

Kind regards,

Claudia

[cm2131]

Hi Claudia,

I have tried using the Tobi messenger multiple times. I have not tried the hotline as I do not speak german.

Thanks.

[cm2131]

Also I live in berlin.

[Wallace]

Hi cm2131,

I will be happy to look at your connection.

Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[cm2131]

Hi Wallace.

I have sent the info. Thanks.

[Jana478]

Hello cm2131,

But there is an antenna socket and the cables are all plugged in correctly?

A technician must be commissioned for the installation.

Is the house installation/distribution box accessible?

The technician's visit is free of charge. If the technician does not meet anyone at the agreed time or cannot get to the house system, we charge €99.50 for the service.

Regarding COVID-19: Are you or someone in your household in quarantine?

Many greetings Jana

[cm2131]

Hi,

As far as I can see everything is plugged in correctly yes. 

Please can you privately message me in order to arrange a time for a technician to visit.

Thanks,

Charlie

[Jana478]

I still urgently need the information whether the access to the house distribution box is given and the info on Covid-19.

Greetings Jana