cannot connect to internet

[cm2131]

Hello, 

Apologies for typing this message in english, but i do not speak german.

I recently set up a new 24 month contract with Vodafone and recieved the router. But my internet light keeps flashing red and I cannot connect to the internet on any device. I have activated my box so I should be able to connect.

Can any one help me?

Danke.

[cm2131]

Thank you for your reply.

I will speak to the building operators and ensure access to the house device. And regarding COVID 19 - I am COVID free and test regularly.

[Jana478]

Hello cm2131,

the technician is assigned, you are called for an appointment. Please let us know if everything went well.

Greetings Jana

[cm2131]

Hello Jana,

Please cancel the technician as the landlord has already fixed the problem himself.

[Jana478]

But your signal values in the upstream range look very bad. Do you still not want a technician?

Jana

[cm2131]

Hi Jana,

I did not know that - thank you for clarifying. If that is the case then lets continue with the technician.

Thanks,

Charlie

[Jana478]

I already see an appointment in the system for tomorrow between 11 am and 2 pm. I think your connection will work fine after that.

Greetings Jana

[cm2131]

Hi Jana,

That us unusual because nobody has contacted me to see if I am available. But I will see if the landlord can be free then to allow access to the box.

Thanks,

Charlie

[Jana478]

Hi Charlie,

Unfortunately I can't understand it either, so it's good that you wrote again. Is tomorrow ok for you, otherwise I'll postpone it again?

Greetings Jana

[cm2131]

Hi Jana,

Yes please do cancel. I would not like to be charged the 99 euro! I will get my landlord to organise an appointment seperately. Thank you for all your help.

[Jens]

Hello Charlie,

the appointment are closed and no money will be charged.

can we close here then, or do you still want to tell us the result from the landlord?

Please also take a look at your pm

Regards

Jens