Wrong internet contract received

[Alecs]

Hello,

I extended my contract on 23.07.2021 for another 24 months (Red Internet & Phone 100 Cable).

I have just checked in my account what contract is active and looks that I have received actually just Red 50.

How can we solve this issue, taking into consideration that I have another contract?

Best Regards,

Alex

[Stephan · Accepted solution]

Hi Alecs,

you're right.

My colleagues from winback booked the wrong tariff. I changed that now to 100 MBit/s as states in the change confirmation from July.

Please excuse the inconveniences.

Regards

Stephan

[Alecs]

Thank you very much!

[Stephan]

Hi Alecs,

you're welcome.

since your request is solved, I'll close this thread. If you have a request or questions again, feel free to contact the community again.

Regards

Stephan