Wifi router connection unstable

[Boishie]

Hello,

I have the Red internet and phone 1000 cable broadband connection.

I have been having issues with my wifi disconnecting multiple times per day, even though the internt light remains switched on in the router.

I believe the problem lies in the router. Could someone please help send a new router as I would rather not pay for a new one.

I tried calling custoemr services but I don't speak German and I have never been able to get help from them.

Thanks!

[Wallace]

Hi Boishie,

Welcome to our community.

Do the dropouts also occur via LAN cable? Can you please give the 2.4 and 5GHz a separate name and then test the networks separately?

Regards

Wallace