Vodafone router keeps restarting

[JegaT]

Hi,
My Vodafone router keeps randomly restarting. It has done this in the past every couple of months and I have found that disconnecting it and reconnecting it again fixes it for a while. However, these days, it restarts by itself every few hours which makes working from home very hard. I am a Vodafone Kabel customer and I have checked that there are no faults in my area every time this happens.

I unfortunately do not speak good German and therefore cannot get help any other way. I would appreciate any help I can get as the situation is getting worse.

Many thanks,
Jega

[Wallace]

Hi Jega,

I like to look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[JegaT]

Hi Wallace,

Thank you for getting back to me. I have now sent you the details via private message.

Many thanks,
Jega

[Wallace · Accepted solution]

Hey,

there is an interferer radiating on our upstreams, causing the error rate to be too high. I have initiated the fault clearance and if it was successful, you will receive an SMS from us.

Regards

Wallace

[JegaT]

Hi Wallace. Thank you for following this up. I gave it a week to see if it makes a difference. The restarting behaviour got better but it still happens occassionally (about once every few days now rather than every few hours).

[Jana478]

Hello JegaT,

what are your current speed test values via LAN? Do you notice when it breaks down that the connection is particularly slow and the values are not correct?

Many greetings

Jana

[JegaT]

Hi Jana,

The most recent test I ran (a few minutes ago) gave a ping of 9 ms, download speed of 257.67 Mbps and an upload speed of 27.46 Mbps. I do not notice a slowdown when the router suddenly restarts, so I suspect the router restarts are unrelated to the speed. Unfortunately, I also cannot see a pattern to the restarts.

Many thanks,

Jega

[Jana478]

Hello JegaT,

the line currently looks quite good, when did you have the last break?

Many greetings

Jana