Vodafone Modem stuck with Power light on and the others off

[Cakcos]

Hi,

I'm a cable contract user with the contract number ***. My modem internet is gone and the only light on my modem is the Power light on. All the other lights are off. I tried restarting it and going back to factory settings but none of it worked. Could you please assist?

Edit: contract number deleted. Lars

[Jana478]

Hi Cakcos,

The quickest way is to report it via the hotline. Do you have someone who can call for you?

08005266625 (free of charge from the German network)

We will of course be happy to help you, please send your details in a private message (name, customer number, address and date of birth, possibly a callback number).

Then contact us again here briefly when you have sent the message.

Many greetings Jana