Frage
Antwort
Lösung
am 05.01.2022 11:35
I am experiencing continuous internet access outages and also very slow access speed.
We need to please fix the bug
We already experienced these same problems last year around this time and it took a lot of time to get it fixed. It
am 06.01.2022 11:06
Hi Patricia_HF,
the signal is good, but there are many reboots. Did you do them yourself?
Kind regards
Marco
am 06.01.2022 11:22
I did some reboots to solve the internet cuts. Yesterday I reboot around 5 times and today I have rebooted around 3 times.
Regards,
Patricia
am 07.01.2022 13:56
am 12.01.2022 17:01
Hi,
Both. Sometimes the router lights starts blinking and sometimes the telefon light is red, then everything starts going very very slow until finally there is no internet.
Somedays it fails 2 or 3 times, but others, like today fails much more.
We experienced the same behaviour last year around this time, you recognized that there was a central faul with my connection and it was solved (https://forum.vodafone.de/t5/forums/forumtopicprintpage/board-id/StorungsmeldungenInternetTVTelefon/...)
Regards,
Patricia
am 14.01.2022 14:38
Hi @Patricia_HF,
alright, thanks for the feedback, i would like to send you a technician, can you send me a mobile number? Regarding COVID-19: are you in quarantine or are there symptoms in your household that indicate COVID-19?
Regards
Tobias
am
16.01.2022
10:51
- zuletzt bearbeitet am
18.01.2022
11:37
von
pRo-Marco
Hi,
My phone is ***
In the house everyone is fully vaccionated but my daughter that she is under 6 years old so there is no problem for a technician to come
Kind regards,
Patricia
18.01.2022 11:44 - bearbeitet 18.01.2022 11:45
Hi Patricia,
I deleted you phone-number
The technician will call you to arrange an appointment. Please keep us informed!
Kind regards
Marco
am 19.01.2022 18:05
Hi,
The technician came and did some changes but we are still experienced internet cuts. Internet has gone down twice today after the technician came.
Can you please check what else is wrong?
Kind regards,
Patricia
am 21.01.2022 10:53
We are still with internet cuts. Can you please tell us what is wrong?