Very bad and intermittent connection - connection going off repeatedly

[RutujaDeshkar]

Hi, 

Good morning! My Deutsch is bad, hence I am writing in English. 

We have have CableMax 1000MBits/sec Kabel connection. In the past 7-8 days the connection has been pretty bad - the modem switches off and on. We loose the connection multiple times. The modem shows a red light and then it takes 4-5 minutes to reset. Also, our internet speed are bad. 

It causes a good deal of inconvinience over video calls.  Could you please help us out - we are dissapointed with the level of service the broadband proves for 40 Euro/Month. 

Regards

Rutuja Deshkar

[Tobias]

Hi @RutujaDeshkar,

we need some addtional infos,- could you edit maybe all of them in this thread and answering in your thread? 🙂

Regards

Tobias