Terrible Internet Connection - Can't work from home

[timbuktu1]

Good Morning, 
I have had a history of issues with this internet connection, and have spent numerous hours on the phone to the Vodafone Customer Service team (through proxies as I'm not allowed to speak English on the hotline).

Ever since Covid broke I have been forced to work from home along with my partner, and it's getting to the point where both of our jobs are in danger as a result of the atrocious connection. Every single morning it cuts out during the morning stand up, and it's a regular occurence for the internet to be down for several hours at a time. You simply cannot work with this.

So, time is up, Vodafone has had almost 2 years to fix their issues but have not (or can not) and I would like a contract cancellation as soon as possible please. 

Below you can find my internet connection data for the last week plotted out on a graph. The script used to collect the data was run on an interval of every 10 minutes. You can clearly see long periods of down time, with huge amounts of ping and jitter, along with upload speeds at a bare minimum.  Your key for the graph is in the bottom-left. If you have any questions, feel free to ask. But please let me know the next steps for the cancellation.

Thanks.

[timbuktu1]

Does anyone have an update for me?

[Thomas]

Hi timbuktu1,

we had asked you for July to send the customer data. You have not responded to this. Therefore, no check of the connection has taken place. Should we do this now? Please send me the following data in a private message.  

- customer number

- Your name

- date of birth

- complete address

After that, please report back here in the post.

Regards

Thomas

[timbuktu1]

Hi Thomas, that would be appreciated.

I have sent you the details

[Nancy]

Hello timbuktu1,

there is currently still one ticket open for you. Our technicians are still in the process of removing a fault. You will receive a message as soon as this has worked.

Best regards

Nancy