Terminate a contract

[terminate11]

We have a 2 year contract for Vodafone CableMax 1000 which should give us up to 1000 Mbit/s but it has never EVER done that. Vodafone is clearly breaking the contract that we made and I want to get out of that contract. They just point me here because they can't communicate in english, really?

I have been paying full price for 8 months but not once recieved what I am paying for.

What am I supposed to do?

[Torsten]

First of all you have to do the measurement campaign of the Federal Network Agency via LAN cabling. To do this, you have to carry out 30 measurements over 3 days, with at least 5 minutes between the individual measurements and even 3 hours between the 5th and 6th measurement of a day. There must be at least 1 calendar day between the 3 measurement days. You can download the measuring tool from www.breitbandmessung.de.

You can then use this result to report a fault and request that it be rectified within a reasonable period of time. If this does not happen, you can submit an extraordinary termination.