Liebe Vodafone-Community,
ich habe seit ca. 7 Wochen zu unregelmäßigen Zeiträumen (überwiegend zwischen 19-20 Uhr) Verbindungsprobleme (Tarif GigaCableMax 1000, NRW, eigene Fritz!Box 6690, selbes Fehlerbild bei einer Fritz!Box 6591) mit den Upload Kanälen, dabei kommt es zu Verbindungsabbrüchen und der Upload beträgt teilweise unter 1 Mbit/s abfällt, sonst ist die Verbindung, bis auf Downloadkanal 193, einbahnfrei.
Dabei habe ich Vodafone wöchentlich kontaktiert und entsprechende Störungstickets eröffnet und auch vor zwei Wochen mich schriftlich ink. Messprotokoll der Bundesnetzagentur beschwert. Leider erreiche ich bei Vodafone jedoch nicht wirklich jemanden, ein Techniker war einmal vor Ort und konnte nur kleine Abweichungen feststellen, sonst werden meine Tickets teilweise ohne Kommentar geschlossen oder mit verweis auf Störung im Kabelnetz verwiesen, dabei war vor kurzen von einer Rückwegstörer geredet worden, dies wurde eigentlich zum Störungsbild passen, meiner Meinung nach.
Wie sieht ihr das?
Irgendwelche Tipps/Stellen an denen ich mich wenden kann?
LG Joshua
Fritz!Box-Werte (Stand: heute, 20:21):
//Upload:
Single-Carrier Channels: 8 (4 currently active)
ID | Active | Frequency | SymRate | ChWidth | Attenuation | Power | Power16 | P-High | P-Low | P-DRW-High | P-DRW-Low | DeltaPF | Mod | Mux
| | [MHz] | [MHz] | [kHz] | [dB] | [dBmV] | [dBmV] | [dBmV] | [dBmV] | [dBmV] | [dBmV] | [dB] | |
----+--------+-----------+---------+---------+-------------+--------+---------+----------+----------+------------+-----------+---------+---------+------
12 | YES | 51.000 | 5.120 | 6400 | 12.941 | 44.271 | 38.250 | 53.000 | 17.000 | 42.750 | 30.750 | 0.000 | 4QAM | ATDMA
9 | YES | 30.800 | 5.120 | 6400 | 9.825 | 47.771 | 41.750 | 53.000 | 17.000 | 42.750 | 30.750 | 0.000 | 16QAM | ATDMA
11 | YES | 44.600 | 5.120 | 6400 | 12.163 | 45.271 | 39.250 | 53.000 | 17.000 | 42.750 | 30.750 | 0.000 | 4QAM | ATDMA
10 | YES | 37.200 | 5.120 | 6400 | 10.828 | 46.771 | 40.750 | 53.000 | 17.000 | 42.750 | 30.750 | 0.000 | 16QAM | ATDMA
0 | NO | 9.961 | 0.000 | 0 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | er | ATDMA
0 | NO | 9.961 | 0.000 | 0 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | er | ATDMA
0 | NO | 9.961 | 0.000 | 0 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | er | ATDMA
0 | NO | 9.961 | 0.000 | 0 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | er | ATDMA
Multi-Carrier (OFDMA) Channels: 2 (0 currently active)
ID | Active | Frequency | Active Subcarriers | Max Mod | Gain | Power | FFT Size
| | [MHz] | | | [dB] | [dBmV] |
----+--------+---------------------+--------------------+---------+--------+--------+-----------
0 | NO | 0.000 - 0.000 | 0 | 0 | 0.000 | 0.000 | None
0 | NO | 0.000 - 0.000 | 0 | 0 | 0.000 | 0.000 | None
//Download:
Frequency band: 108-1218 MHz
Latency: 0.320000 ms
MSE History: -35.876,-35.896,-35.901,-35.827,-35.766,-35.710,-35.668,-35.676,-35.581,-35.599,-35.572,-35.572,-35.601,-35.596,-35.610,-35.640,-35.647,-35.672,-35.664,-35.676,-35.820,-35.827,-35.884,-35.817, Multiple downstreams: YES
Single-Carrier Receivers: 32 (30 currently active)
ID | Active | Frequency | Primary | Power | MSE | CorrWords | UncorrWords | QAMLock | FECLock | MPEGLock | Mod | Annex
| | [MHz] | Capable | [dBmV] | [dB] | | | | | | |
----+--------+-----------+---------+--------+---------+-----------+-------------+---------+---------+----------+---------+-------
11 | YES | 570.000 | ACTIVE | 4.80 | -36.387 | 33448 | 0 | YES | YES | YES | 256QAM | A
0 | NO | 0.000 | N/A | 0.00 | 0.000 | 0 | 0 | NO | NO | NO | er | B
0 | NO | 0.000 | N/A | 0.00 | 0.000 | 0 | 0 | NO | NO | NO | er | B
12 | YES | 578.000 | YES | 4.80 | -36.387 | 32552 | 0 | YES | YES | YES | 256QAM | A
13 | YES | 586.000 | YES | 5.20 | -36.387 | 1637869 | 0 | YES | YES | YES | 256QAM | A
14 | YES | 594.000 | YES | 4.90 | -36.387 | 36796 | 0 | YES | YES | YES | 256QAM | A
15 | YES | 602.000 | YES | 4.60 | -35.780 | 42364 | 0 | YES | YES | YES | 256QAM | A
16 | YES | 618.000 | YES | 4.40 | -35.780 | 48299 | 0 | YES | YES | YES | 256QAM | A
17 | YES | 626.000 | YES | 4.50 | -35.595 | 218475 | 0 | YES | YES | YES | 256QAM | A
18 | YES | 634.000 | YES | 4.90 | -35.780 | 75865 | 0 | YES | YES | YES | 256QAM | A
19 | YES | 642.000 | YES | 5.00 | -35.595 | 67303 | 0 | YES | YES | YES | 256QAM | A
20 | YES | 650.000 | YES | 5.10 | -35.780 | 86718 | 0 | YES | YES | YES | 256QAM | A
21 | YES | 658.000 | YES | 4.80 | -35.780 | 98799 | 0 | YES | YES | YES | 256QAM | A
22 | YES | 666.000 | YES | 4.80 | -35.595 | 102307 | 0 | YES | YES | YES | 256QAM | A
23 | YES | 674.000 | YES | 4.80 | -35.595 | 178484 | 0 | YES | YES | YES | 256QAM | A
24 | YES | 682.000 | YES | 4.80 | -35.595 | 180960 | 0 | YES | YES | YES | 256QAM | A
25 | YES | 690.000 | YES | 4.60 | -34.926 | 286844 | 0 | YES | YES | YES | 256QAM | A
1 | YES | 474.000 | NO | 2.50 | -36.387 | 81010 | 0 | YES | YES | YES | 256QAM | A
2 | YES | 482.000 | NO | 2.50 | -36.610 | 82340 | 0 | YES | YES | YES | 256QAM | A
3 | YES | 490.000 | NO | 3.00 | -36.610 | 62689 | 0 | YES | YES | YES | 256QAM | A
4 | YES | 498.000 | NO | 3.30 | -36.387 | 60481 | 0 | YES | YES | YES | 256QAM | A
5 | YES | 522.000 | NO | 2.50 | -36.387 | 59218 | 0 | YES | YES | YES | 256QAM | A
6 | YES | 530.000 | NO | 2.50 | -35.595 | 60810 | 0 | YES | YES | YES | 256QAM | A
7 | YES | 538.000 | NO | 3.40 | -35.780 | 53304 | 0 | YES | YES | YES | 256QAM | A
8 | YES | 546.000 | NO | 4.20 | -36.387 | 41243 | 0 | YES | YES | YES | 256QAM | A
9 | YES | 554.000 | NO | 4.30 | -36.387 | 33707 | 0 | YES | YES | YES | 256QAM | A
10 | YES | 562.000 | NO | 4.70 | -36.387 | 32848 | 0 | YES | YES | YES | 256QAM | A
26 | YES | 698.000 | NO | 4.40 | -35.083 | 330741 | 0 | YES | YES | YES | 256QAM | A
27 | YES | 706.000 | NO | 4.30 | -35.083 | 347545 | 0 | YES | YES | YES | 256QAM | A
28 | YES | 730.000 | NO | 5.00 | -35.083 | 233423 | 0 | YES | YES | YES | 256QAM | A
29 | YES | 738.000 | NO | 5.20 | -34.926 | 313314 | 0 | YES | YES | YES | 256QAM | A
30 | YES | 746.000 | NO | 5.10 | -35.083 | 518483 | 0 | YES | YES | YES | 256QAM | A
Multi-Carrier (OFDM) Receivers: 2 (2 currently active)
ID | Active | Frequency | Primary | PLC Freq | Power | MER | CorrWords | UncorrWords | Max Mod | Rolloff Period | Cyclic Prefix | FFT Size
| | [MHz] | Capable | [MHz] | [dBmV] | [dB] | | | | | |
----+--------+---------------------+---------+----------+--------+------+-------------+-------------+---------+-----------------+-----------------+----------
193 | YES | 750.975 - 860.975 | NO | 823.000 | -2.70 | 34 | 1473636508 | 47098048 | 4096QAM | 256 (1.25 us) | 512 (2.5 us) | 4K
194 | YES | 398.975 - 460.975 | NO | 441.000 | 1.80 | 38 | 1381106640 | 0 | 4096QAM | 256 (1.25 us) | 512 (2.5 us) | 4K
