Dear Vodafone customer service team,
I am Mahesh using Vodafone Kabel with customer number ***. I had issuse with my wifi router, so the technical team said they will replace the router with Fritzbox without chaning the contract period. So I sent the router back to Vodafone.
When I got the Fritzbox my contract also got changed, which I didn't wanted. So, I cancelled the contract. Now I got the letter to send back the Fritzbox which belongs to the new contract.
I still have my old Vodafone contract till May 2023, but I won't have wifi router if I return this Fritzbox also.
So what is the solution to this problem? Will Vodafone send me a new router as a replacement to my defective router or allow me to use the Fritzbox?
Please resolve the issue asap.
Thank you.
Regards,
Mahesh
