No internet since 09.09.21 helppppppppppppppppppppppppppppppppp

[markv1]

Hello,

I have been a client of Vodafone for two year now. I was very happy with the internet connection until 09.09.21 12:30

Internet stopped working

Consequences

home office: could not work: half day not paid

tv,music,: cannot use it anymore: loss of money on all subscriptions

security updates: pc, apple: no done because need to save data

needed to buy expense data via phone company

Action from Vodafone

Answer back the muliple tickets opened since 09.09 without response

Do not charge internet this month

Send a technician over to check the line

Have more friendly staff at the hotline because they were rude

Propose in the meantime to activate dsl via phone line

Conclusion

Very unhappy with the service when sometimes goes wrong

No answer to tickets opened

No call from technician

No proposal to activate dsl line

Information on website mentioned back to normal yesterday

Today no more date

It is 10 days without internet

How should we wait to get it back?

Please forward this message to your board of directors and show them how poor service Vodafone provides

[markv1]

[Martin59]

Hello markv1,

I'll be happy to take a look at it. To do this, please send me the name of the contract holder, date of birth, full address and date of birth via PN ?

After that, please leave a feedback here.

Best regards, Martin

[markv1]

Hello Martin,

Message sent via PN.

Let me know if you have received it.

Mark

[markv1]

Hello Martin

any news on my case?

getting almost to two weeks without internet.

[markv1]

Still blinking red

[Jana478]

Hello markv1,

Hello,

Unfortunately, a return path interferer is active here in the connection area.

Our technicians are currently troubleshooting the problem.

Sorry that this is taking so long.

You will gladly receive a credit for the period of the fault, just contact us after the fault has been cleared.

Best regards

Jana

[markv1]

Hello Jana,

thank you for the reply.

2 weeks without internet is really a lot.

i do home office and spend a lot of expensive data to be able to work.

Will you take this cost into account? It is alreday spent around 72 euros, plus the loss of all services that cannot be used like tv, music...

Really this is really a problem to be off line so long.

mark

[markv1]

hello,

no more message on internet but routeur still blinking red

thank for looking into this

mark

[Tobias]

Hey @markv1,

im sorry about that, but we cant make it faster 😕 We can take a look after its fixed to give you a credit 🙂

Regards

Tobias