No Internet

[shoppergoner]

• In which state do you live? Bayern, 96052
  
• Which contract do you have? No idea, I'm staying at a dorm.
• Which modem / router do you use? CH6640E
  
• Hello, unfortunately I do not have internet connection for two weeks, I emailed vodafone and had no return, cant get help from helpline because I do not speak german. Prior to no connection internet was too slow,  and the first days of no connection my router's lights were flashing all the time, now they are on, but still no internet whatsoever. I would like to schedule a technician visit. I am having difficulty in joining my classes. Thanks.

[Jens]

Hello shoppergoner,

we can help you. Let me know your personal data in a pm (name, date of birth, address, mobile number and customer number).

Than i can look at your connection. If a technician is needed: Is the house system available? And did you or your friends have symptoms of covid-19?

Regards

Jens

[shoppergoner]

Sent! thanks. please check the following message because I sent my phone number wrong in the first one.

[Jens]

Hello shoppergoner,

I have created a ticket for you so that the technician can come to you.

Please check who the contact person is for the house transfer point. So that, if it is needed, it is immediately accessible.

An appointment will be discussed with you by phone.

Please contact us again after the appointment.

Regards

Jens